Privacy Policy of SWY Brand
SWY Brand operates the website swybrand.com. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, place an order, subscribe to our newsletter or otherwise interact with SWY Brand.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect different types of personal information depending on how you use our website and services.
1.1 Information you provide directly
When you place an order, create an account, contact us or subscribe to our newsletter, we may collect:
- full name
- email address
- phone number
- billing address
- shipping address
- account login information
- order details
- payment-related information
- messages or inquiries you send to us
- newsletter subscription preferences
1.2 Payment information
Payments may be processed through third-party payment providers such as Stripe, PayPal, credit card processors or other payment service providers. We do not store your full payment card details on our servers. Payment information is processed securely by the selected payment provider in accordance with its own privacy and security policies.
1.3 Automatically collected information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- browser type and version
- device type
- operating system
- pages visited
- time and date of visit
- time spent on pages
- referring website
- interaction with website content
- cookie and tracking information
This information helps us understand how visitors use our website, improve website performance and protect our website from misuse.
2. How We Use Your Information
We use personal information for the following purposes:
- to process and fulfill orders
- to deliver purchased products
- to manage customer accounts
- to provide customer support
- to respond to inquiries
- to process payments and refunds
- to send order confirmations and shipping updates
- to manage returns, exchanges and complaints
- to send newsletters and marketing communications, where permitted
- to improve our website, products and services
- to analyze website traffic and user behavior
- to prevent fraud, misuse and security incidents
- to comply with legal, accounting and tax obligations
We only process personal information when we have a valid legal basis to do so, such as performance of a contract, legal obligation, consent or legitimate interest.
3. Newsletter and Marketing Communications
If you subscribe to our newsletter, we may use your email address to send you updates about SWY Brand, new products, promotions, campaigns, events or other brand-related content.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Even if you unsubscribe from marketing communications, we may still send you non-marketing messages related to your orders, account, payments, deliveries or legal notices.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve user experience, analyze website traffic and support website functionality.
Cookies are small files stored on your device when you visit a website. They may be used to remember your preferences, keep items in your shopping cart, enable account login, analyze website performance or support marketing activities.
We may use the following types of cookies:
- Essential cookies – required for the website to function properly.
- Functional cookies – used to remember your preferences.
- Analytics cookies – used to understand how visitors use our website.
- Marketing cookies – used to provide relevant advertising or measure campaign performance.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
5. Log Data
Whenever you visit our website, our servers may automatically collect information known as Log Data. This may include your IP address, browser version, visited pages, time and date of visit, time spent on pages and other technical statistics.
We use Log Data to maintain website security, analyze website performance, detect errors and improve the overall user experience.
6. Sharing of Personal Information
We do not sell your personal information.
We may share your personal information with trusted third-party service providers where necessary to operate our business and provide our services. These may include:
- payment processors
- shipping and delivery providers
- website hosting providers
- email marketing platforms
- analytics providers
- customer support tools
- IT and security providers
- accounting, tax or legal advisors
These third parties may only access personal information to perform services on our behalf and are required to protect it and not use it for other purposes.
We may also disclose personal information if required by law, court order, regulatory authority or to protect our legal rights, users, business or website security.
7. Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
For example:
- order and invoice data may be kept for accounting, tax and legal purposes
- account data may be kept while your account remains active
- customer support messages may be kept for communication and dispute-resolution purposes
- newsletter data may be kept until you unsubscribe or withdraw consent
- technical and analytics data may be kept for a limited period for security and performance analysis
When personal information is no longer needed, we delete it or anonymize it where possible.
8. Security
We value your trust and take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.
9. Links to Other Websites
Our website may contain links to third-party websites, social media pages or external services. If you click on a third-party link, you will be directed to that external website.
We are not responsible for the content, privacy policies or practices of third-party websites or services. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
11. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or the way we process your personal information, you can contact us at:
Email: info@swybrand.com
Website: swybrand.com